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FAQ

Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained. This Privacy Policy relates to personal information we collect and handle about you as our customers, visitors to our website or social media. We will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes.

We do not collect or store your Credit Card information as all payments are made via the PayPal Payment gateway using their website. We will store any information that you provide securely and will not sell or release it to any 3rd party. We may occasionally share information with you via your email address, which you may unsubscribe from at any time. We comply with Australian privacy legislation and we always handle your personal information securely and with care.

All prices are listed in Australian dollars and are inclusive of GST. Product Prices do not include delivery.

Delivery charges are calculated in the shopping cart section once your delivery address is added to the order

All payments are made via the Paypal payment gateway, PayPal accepts Master Card, Visa card or American Express, credit and Debit Cards

We aim to process all orders within 1-3 working days from the time of the order (Based on Eastern Australian Time Zone). However any products not available at the time of your order will be sent to you as soon as possible, when received from our suppliers. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party.

All orders are shipped via Australia Post. You will be provided with a tracking number so you can check on the delivery progress.

Incorrect Products:
We will only accept returns of products, within 8 days of the shipping and only if you were sent the incorrect item. A full replacement or refund will apply including any shipping costs.

Damaged Products:
All items are thoroughly checked for damage prior to shipping. In the unlikely event that the product(s) is damaged or is damaged in transit, we will replace the product(s) or provide a full refund including any shipping costs upon return of the damaged product(s).

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